Uninstall and reinstall the updated IPVanish app. If you can access the internet, allow list/exclude the IPVanish app in your security software. To troubleshoot this problem, temporarily disable your security software and see if you will have an internet connection. They might recognize IPVanish tunneling as potentially harmful activity and block any internet connection. Your security software may block IPVanish, which means you can get the IPVanish not connecting error. Exit IPVanish, install the driver, and relaunch the app. If it doesn’t install successfully, you must download the TAP driver and install it manually. Restart the VPN app after installation is complete.Go to the Connection tab, and scroll to the bottom.Use the following steps to repair the TAP driver: IPVanish TAP driver may conflict with other VPN TAP drivers. Click on the Connection tab, and change the active VPN protocol.Moreover, if you get the “Exception of type ‘DotRas.RasDialException’ was thrown” error, changing the VPN protocol will solve the problem. Some internet connections may not accept some VPN protocols in use. If you still cannot access the internet, try changing the VPN protocol. You can let IPVanish choose the best server for you. Congested servers may accept new connections, but they will be very slow. If you managed to open it without admin rights, exit the app (make sure it is not in the system tray) and relaunch it as an Admin.Ĭonnect to a different IPVanish server and check whether you can access the internet. In most instances, it won’t launch without admin rights. In Windows, the IPVanish app requires admin privileges to function correctly. Renew your subscription to solve the error. Submit a request to IPVanish with the correct credentials and your public IP address.īesides incorrect credentials, an expired subscription also throws the ‘Authentication failed’ error.
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